a) Relating to others: Developing a sense of other peoples' needs, desires, preferences and personalities; being genuinely curious of and interested in others. Valuing all contributions, perceptions and experiences.
b) Connecting with others: Connecting with your own emotional experiences. Sharing the response and building emotional connection.
b) Compassion: Perceiving, anticipating and acknowledging the needs of others. Taking action to meet, solve or address these needs.
c) Organisational empathy: Relating to and generating an understanding of what influences the organisation, including leadership, vision, strategy, values, beliefs and external pressures.