- Theodore ROOSEVELT
We are all customers ourselves and on any given day in our lives all make use of services or products provided to us. In the current age of digital disruption, with such a plethora of alternative suppliers always available at a touch or a tap, expectations run high. Good is not good enough anymore. It has never been more essential to be offering the absolute best customer service that you can.
Why select this programme?
We will enable you to deliver a superior customer experience whilst increasing customer loyalty and retention. It will also help you to make a discernible difference when turning around difficult situations and enable you to create opportunities out of complaints. Your customers now expect it!
Who should participate?
Suitable for anyone who is responsible for delivering an outstanding customer experience. Appropriate for those working face-to-face, over the phone or via text-based customer services. The programme is also open to team leaders and supervisors to support them in promoting preferred customer service behaviours.