People don't care how much you know until they know how much you care.
- Theodore ROOSEVELT
We are all customers ourselves and on any given day in our lives all make use of services or products provided to us. In the current age of digital disruption, with such a plethora of alternative suppliers always available at a touch or a tap, expectations run high. Good is not good enough anymore. It has never been more essential to be offering the absolute best customer service that you can.
Why select this programme?
We will enable you to deliver a superior customer experience whilst increasing customer loyalty and retention. It will also help you to make a discernible difference when turning around difficult situations and enable you to create opportunities out of complaints. Your customers now expect it!
Who should participate?
Suitable for anyone who is responsible for delivering an outstanding customer experience. Appropriate for those working face-to-face, over the phone or via text-based customer services. The programme is also open to team leaders and supervisors to support them in promoting preferred customer service behaviours.
Potential areas of exploration:
Benefits of best practise
Thinking like a customer
Connecting with people
Authentic empathy and rapport
From complaints to compliments
Challenging customer requests
Here are some of our popular courses and workshops that can all be adapted to suit you or your organisation
Perception, awareness and the ability to flex are all key in becoming a great communicator. Click to find out more..
Progressive interactions mean for more robust relationships with both your customers and colleagues alike..
Create the right kind of impact with an audience & your presentations will be memorable, succinct, and influential..
In today's world good isn't good enough anymore, so just how do you deliver an outstanding customer experience..
Through self-discipline and more effective organisation you can make much more of what time is available..
Relaxation and positivity can help build resilience to stress and develop the ability to self-manage and perform..
What challenges are you or your organisation facing?
What outcomes do you want to achieve this year? This month? Today?
Whatever is on your mind, we’d love to start a conversation with you.
Who knows what might come of it?