The magnitude of a progress is gauged by the greatness of the sacrifice that it requires.
- Friedrich NIETZSCHE
Challenging or difficult conversations often involve a significant degree of emotional management or regulation and require a heightened ability to communicate in a sensitive way if we are to make the outcomes progressive. The subject matter could be:
- performance or behavioural issues
- personal problems or challenges
- customer complaints
- colleague grievances
- delivering redundancy notices
- communication style or personality clashes
Conflict exists in all organisations and across all societies. It affects performance, morale, levels of effectiveness and the customer experience. With this in mind it is essential that we develop an ability to manage conflict in the workplace, within ourselves and between ourselves and our customers or stakeholders.
Why select this programme?
We will help you to understand what causes conflict and acknowledge how you particularly respond to it. After spending time with us, you will be better equipped to transform those difficult conversations into progressive interactions with customers, clients or colleagues alike.
Who should participate?
This programme is aimed at anyone who has to manage or undertake difficult or challenging conversations whether with customers, clients or colleagues.
Potential areas of exploration:
Fight, flight or right?
Choosing how to respond
Paving the way to resolution
Concern, Influence & Control
The Progressive Path
Here are some of our popular courses and workshops that can all be adapted to suit you or your organisation
Perception, awareness and the ability to flex are all key in becoming a great communicator. Click to find out more..
Progressive interactions mean for more robust relationships with both your customers and colleagues alike..
Create the right kind of impact with an audience & your presentations will be memorable, succinct, and influential..
In today's world good isn't good enough anymore, so just how do you deliver an outstanding customer experience..
Through self-discipline and more effective organisation you can make much more of what time is available..
Relaxation and positivity can help build resilience to stress and develop the ability to self-manage and perform..
What challenges are you or your organisation facing?
What outcomes do you want to achieve this year? This month? Today?
Whatever is on your mind, we’d love to start a conversation with you.
Who knows what might come of it?